Seller Policy

Ebonyx is a global marketplace for anything afrocentric that connects buyers to individual stores and sellers. If you are currently registered as a seller or are considering becoming a seller, please find more information on our terms and conditions below.

This policy is a part of our Terms of Use. By registering as a seller on Ebonyx, you’re agreeing to this policy and our Terms of Use.

Listing fees and any other business.

Transparency and trust are what great partnerships are built on, and we hope to have a truly outstanding partnership with all of partners. As part of this promise, we will clearly show what fees you will have to pay to us for using our services and making a sale.

  • Duration

All listings will sit on site indefinitely unless removed. This is subject to change, and we will give you enough time to prepare for any changes to our policy.

  • Payment to you

Earnings will be made payable direct to your PayPal account – there are currently no other options for withdrawals. Payments will be made 14 days after a confirmed transaction.

  • Listing fees

To list a product to site is free of charge. This is subject to change, and we will give you enough time to prepare for any changes to our policy. Any old listings will not be affected by this.

  • Commission Fees

At present there is a flat 15% commission on every item sold, payable to Ebonyx. This is irrespective of item price or quantity. The amount of commission payable to Ebonyx will be displayed in your Dashbaord and will be automatically deducted from your earnings. This is subject to change, and we will give you enough time to prepare for any changes to our policy.

Please note: The combined and total amount of fees includes the commission and payment processing fees and will be seen and deducted as one payment – meaning a total of 15% of the transaction value will be deducted from your earnings.  

Listings

  1. What can be listed for sale on Ebonyx

Ebonyx is primarily a marketplace for items that are created, made, or designed by the seller. Items that are manufactured, digitally produced, or mass-produced are permitted if those items for sale originate from the seller. We only allow sellers to list items or resell items that originate from third parties if there is a contract in place that is exclusive to you.

If you sell items on Ebonyx, you must adhere to the following:

  1. Items listed to Ebonyx must be created, made, or designed by you.
  2. You accurately describe the item when you make a listing. Ebonyx will not be liable in any dispute regarding the accuracy of the item listed, if the item is not as described. You as the seller will be liable.
  3. You are using your own photographs or images. You must own or have the rights to upload or use any intellectual property, photograph, or image to Ebonyx.
  1. What Can’t be listed for sale on Ebonyx

We try to be as liberal as possible with what can be added to the site. However, there are some items and content that is prohibited to be added to the site if it is deemed offensive, not in line with our ethos and ethics, or may present a legal risk.

Whilst we will try to spot any wrongdoings and will proactively try to restrict and tackle any prohibited content, it is not always possible to do so. Therefore, we ask our partners and patrons to be vigilant around the site and if anything is found that may be a violation of our terms, please do let us know so that we can act quickly.

All items must be of Afrocentric nature or inspired by Afrocentrism and can be defined as ‘centered on Africa or on African-derived cultures, as those of Brazil, Cuba, and Haiti’. Anything that promotes, pursues, or sympathises with hatred of any kind is categorically not permitted and will result in the permanent ban or termination of our services. Where deemed necessary, anything abusive or illegal will be referred to the authorities and you will be prosecuted. Our view and purpose in promoting Afrocentrism are to further inclusivity, diversity, and collaboration for everyone regardless of their culture or background and under no circumstance should the marketplace be used as a platform to disseminate hatred.

Ebonyx reserves the right to remove any listings from the site that violate our terms and conditions. Ebonyx also reserves the right to suspend or terminate your account in response to these violations. You will still be liable to pay any outstanding fees and any earnings accrued will be retained by Ebonyx without the possibility of withdrawal. You can find more information in our Fees & Payments Policy.

Such items that may cause offence and are not permitted include (and is not exclusive to):

  1. Alcohol, Tobacco, Drugs, Drug Paraphernalia, and Medical Drugs
  2. Animal Products and Human Remains
  3. Dangerous Items: Hazardous Materials, Recalled Items, and Weapons
  4. Hate Items: Items that Promote, Support, or Glorify Hatred
  5. Illegal Items, Items Promoting Illegal Activity, and Highly Regulated Items
  6. Internationally Regulated Items
  7. Pornography and Mature Content
  8. Violent Items: Items that Promote, Support, or Glorify Violence

If you do find anything that may be as describes as above, please contact us.

  1. Your profile and listings with us

We expect you to accurately describe your profile, business, and listings.

By selling on Ebonyx, you agree to the following:

  1. You will be transparent and truthful in your profile.
  2. You accurately describe the item when you make a listing.
  3. You will not use without permission, the intellectual property of others. If you see an infringement on your own intellectual property, please alert us as soon as possible.
  4. You will not participate in fee avoidance.
  5. You will not engage in any practice that may negatively affect Ebonyx as a business.
  6. You will be responsive and answer questions from buyers within reason.
  7. You will be responsible for the shipping and fees associated.
  1. Privacy and Protecting Personal Information

By using our services, you are responsible for any personal information you may receive from a customer or potential customer. This means you must comply with any relevant legal or statutory requirements without exception and the abuse or misuse of data is strictly prohibited. You must also protect any personal information received and delete any personal information if requested by the customer.

In particular, when you sell using our Services (subject to this Policy) or use Ebonyx’s API (also subject to the Ebonyx API Terms of Use), you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services. You are responsible for protecting user personal information you receive or process and complying with all relevant legal requirements when you use the Services. This includes applicable data protection and privacy laws that govern the ways in which you can use a user’s information. Such laws may require that you post, and comply with, your own privacy policy, which must be accessible to Ebonyx users you interact with and compatible with this policy and Ebonyx’s Terms of Use. For more information on the General Data Protection Regulation, see more resources at https://gdpr-info.eu and http://gdprandyou.ie. As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honour requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorised disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Ebonyx-related communications or for Ebonyx-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorised transactions. Without the buyer’s consent, and subject to other applicable Ebonyx policies and laws, you may not add any Ebonyx member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you’re responsible for knowing the standard of consent required in any given instance. If Ebonyx and you are found to be joint data controllers of personal information, and if Ebonyx is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify Ebonyx for the expenses it occurs in connection with your processing of buyer personal information.

If Ebonyx and you are found to be joint data controllers of personal information, and if Ebonyx is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify Ebonyx for the expenses it occurs in connection with your processing of buyer personal information.

For more information, please see our Privacy Policy.

Cancellations

If you are unable to complete a transaction, you must notify the buyer via our support system and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.

European Union Right of Withdrawal

Buyers in the European Union (EU) may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. The details of this right vary by EU member state. The right of withdrawal does not apply to custom items or certain perishable goods. Rights with respect to digital items vary by EU member state.

Disputes

We ask buyers to contact sellers directly and attempt to resolve any outstanding issues before contacting Ebonyx. For this reason, it is important that you fill out your shop policies and regularly respond to Conversations from your buyers. All conversations are recorded in our database and will be used as evidence in deciding what action to take.

Seller Protection

Before the 14-day statutory period.

Buyers in the European Union (EU) may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. The details of this right vary by EU member state. The right of withdrawal does not apply to custom items or certain perishable goods. Rights with respect to digital items vary by EU member state.

After the 14-day statutory period.

Customers can return the item within the 14-day statutory period. After this time, the customer can request a refund but it is up to the seller to accept or deny the request. If the customer is unsatisfied, they can open a dispute with us for us to investigate. If the seller has proof of delivery (postal tracking), we would side with the seller.

All payments are captured online through Stripe or PayPal.
 
Payments captured by Stripe are automatically processed through Stripes Radar system. Radar’s machine learning distinguishes fraudsters from customers and applies Dynamic 3D Secure to high-risk payments.
 
Payments captured by PayPal are protected by the PayPal Seller Protection Policy. PayPal Seller Protection can cover you in the event of claims, chargebacks, or reversals that are a result of unauthorized purchases or items your buyer didn’t receive.
 
 
More details can be seen below. 
 
 
 
 
 
The customer does have the right to request a charge-back via their bank. However, the risk of this happening is minimal and that cost would be incurred to Ebonyx, not the seller. 
 

Shipping

It is strongly recommended to get tracking information and/or insurance when you ship your items. When you upload tracking information you provide your buyer with more confidence that their item will reach them, as well as a better buying experience overall.

You’re also protecting yourself in case your buyer doesn’t receive the item and opens an Item not received case. It is the responsibility of the brand shipping the items to ensure safe delivery and receipt of the items. If an item is not received by the buyer, it is the responsibility of the sender to investigate the issue and the sender will be liable for any incurred costs. The customer can ask Ebonyx to step in to help investigate the issue. Ebonyx reserves the right to withhold any sellers earnings for the purpose of refunding a customer if from the investigation it is deemed the seller did not provide satisfactory tracking information, and it is concluded that the customer did not receive the items they have paid for.

How to add tracking details

Once you’ve sent your item, you can add tracking details, whether your item was bought by an Ebonyx member or a guest buyer. Here’s how:

  1. Go to the Order section of your Store Manager.
  2. Find the item you posted
  3. Click Order #
  4. Scroll to Shipment Tracking and click the truck symbol   
  5. Add both tracking number and tracking URL
  6. Select Submit.

The buyer will then get an email with the order tracking details.

Marking an item as dispatched without tracking details

You can mark an item as dispatched without tracking details. However, it is strongly advised that you add tracking details. The customer can open a dispute if they claim an item never arrived. You will be liable to reimburse the customer If you do not have proof of postage and tracking.

  1. Go to the Order section of your Store Manager.
  2. Find the item you posted.
  3. Under Actions, select Mark as complete.

The buyer will then get an email stating the order has been shipped.

Item not received requests

If a buyer opened an item not received request, the request will close within 24 hours when tracking details show the item has been delivered to the buyer’s postcode.

Both you and the buyer will get an email notification. The buyer will be able to ask Ebonyx to step in within that 24 hours if they still haven’t received the item.