Our sellers are responsible for the posting and packaging of the items they’re selling. Delivery will vary from seller to seller due to factors such as location, packaging, and postal provider. Please ask the seller beforehand for clarification or check the sellers store policy. If you have not received your order within 10 business days, please contact us at [email protected] you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
Any items should not be thrown away before taking photo proof and emailing the photo of the affected item and your order details to us at [email protected] regret to inform you that no refunds will be given for orders that are deemed to be satisfactory in description and condition.In the event of lost mail, we will try to locate the delivery for you. If there’s a clear indication that your order is lost, we will offer a refund to you.
Cancellation / Return / Exchange Policy
Buyers in the European Union (EU) may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. The details of this right vary by EU member state. The right of withdrawal does not apply to custom items or certain perishable goods. Rights with respect to digital items vary by EU member state.DisputesWe ask buyers to contact sellers directly and attempt to resolve any outstanding issues before contacting Ebonyx.